Reasonable rates for better after-sales service
If you buy a one-stop service; the warranty period is 1 year, within 1 year to provide you with installation after-sales, accessories replacement, transportation costs, will be free for you.
If you have not purchased a package that includes after-sales service, you will be charged according to the following rates:
|Working hours: 8 hours
|Overtime is charged at $USD 15.00 per hour.
If night service is required beyond our working hours, it will be charged according to this item.
|Within 1 year from the purchase of the item, we provide any accessories free of charge, including transportation costs.Beyond the warranty period will be charged in accordance with the company’s accessories price list implementation.
|Notes:After-sales and technology to go out to provide services, according to the actual situation of 50% in advance, the company receives the money to arrange for technicians to dock with them.
HOACE AFTER SALES TEAM
With a large team of highly educated, professional technicians,HOACE is well equipped to satisfy all customer requests in the shortest time.
The technical structure of the HOACE After Sales includes: more than 9 specialist technicians able to intervene in Assy (Erection & Commissioning) and Service (both during the warranty and out of warranty period);
more than 5 territorial inspectors (RTI) with the dual function of controlling the quality of the HOACE service provided in the territory (controller) and Free periodic visits by Inspectors