Frequently Asked Questions

We remain true to the same principles on which our company was founded over a hundred years ago: providing superior service to our clients, putting safety first, creating opportunities for our people!

What is HOACE Machine?

How to choose the right machine?

Please tell me your
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Popular cut thickness
4.Wholesale price and minimum order quantity?
we are factory dirrect supply ,MOQ is 1 set,please contact us for wholesale price

How to install and use the machine?

We will send video and English manual with the machine. Our engineers will assist you in installation and provide you with 3-day training free of charge.

If there is some problems for some parts during warranty period, will your company repair or replace for me?

Yes, we will. Please send the main part back to our company, we will repair and send back them to you for free within warranty time. If the problem part can not be repaired well, we will send new one to you within warranty time for free. PS: Not including the consumable parts and Man-made damage.

How can I get the sample to check you quality ?

If you want to marking sample to check the quality, we can help you do this. first you need to provide the logo or design to us, free mark samples can be provided.

Do you support customization?

Yes,colors and logos are free to choose,please refer to the price list for customized frame size and main parts of the machine

Can I buy spare parts from your company if I have spare parts in the future?

Yes, please. Our company supply spare parts for all of our machine.

How long does it take to ship?

Machines in stock are usually shipped within 10 days.
Customized machines need to determine the delivery time according to the actual situation.usually within 30 days

Will the machine will send to my door?

1)Usually for large size and heavy machine, we will quote CFR price. The best shipping way for the large and heavy goods is by sea or air. We ship the goods by sea for shipping free to your base seaport in your country ( Need you find broker help you to do customs clearance ).
2)For small size machine, we can quote price with DHL express cost. Then the machine can send to your door.

Give me reasons to chose your company ?

1)Professional factory with competitive price;
2)High quality control and perfect service: All of our machine are adopted top quality parts → Test machine work well for 3 days before delivery → sent working video and all items photos base on the order list to buyer to check → buyer check everything is included and satisfied → Professional plywood package to avoid damage → shipping machine
3)Supply technical support all life time for our machine; We have professional after-sale service team to supply technical support to our clients for free. You can talk with them at any time if you need.
4)Strict implementation of after-sales warranty.
5)The important is that you will receive the Corresponding goods after you do payment.