FAQ
HOACE LASER provides you with answers to frequently asked questions about Laser Cutting Machines, from pre-sales to after-sales, you can find the answers here.
User Manual
The ultra-detailed installation and maintenance manual allows you to receive the machine for quick installation and use.
Software install/use
After trial and error, we choose the customer’s favorite cypcut software operating system. Simple operation, easy to learn, easy to understand.
Technical Support
1. Diagnose and troubleshoot.
2. Assess machine performance.
3. Identify components.
4. Mount and/or remove components.
5. Review software and control system.
6. Optimize equipment performance.
CUSTOMER SERCICE
HOACE Laser will provide perfect pre-sale and after-sale service with over 19 years of experience. Pre-Sales Service:
1. Free Sample Machining Service
2. Machining Solution Design
3. Custom and OEM Service
Our Guarantee
New Machines sold by HOACE Laser carry a one-year warranty (fiber laser cutting machines carry a three-years warranty) effective from the date of shipping.
HOACE Laser guarantees all new Machines sold to be free of manufacturers’ defective workmanship,
Shipping Policy
Our goal is to provide you with the best possible service and for you to get the most out of your Laser cutting machine.Our online sales representatives with review your order and contact you with estimated delivery date.
Refund Policy
In case of dissatisfaction from our services or products, purchaser have the liberty to request a refund from us. Our Policy for the refund will be as follows.
