Technical Support

Whenever You Need us, We’re Here Waiting For You. HOACE engineers are available for being dispatched overseas for installation, commissioning or even after-sales service. Free training is available from us, to teach you how to properly use the machine or even the software. Staffed by experienced service professionals, our support center is never closed. We field more than 12,000 requests each year, resolving 97% with just online support.

Our technical support professionals are available 24 hours a day, 365 days a year.
Our service professionals can help you:

1. Diagnose and troubleshoot.
2. Assess machine performance.
3. Identify components.
4. Mount and/or remove components.
5. Review software and control system.
6. Optimize equipment performance.
Remote Machinery Diagnostics

Professional remote technical support is available around the clock, by phone or online instant messenger softwares, such as Skype, Whatsapp, HOACE Online Live Chat, etc.

We don’t have to be in your workshop to diagnose a problem with your machinery. Through audio/video communication, HOACE remote machinery diagnostics reduces your need for field service calls and expenses and puts you back to work, fast.

Transmit video directly to HOACE support personnel. With HOACE remote machinery diagnostics, our technical specialists work directly with you in real time for fast results.

You can transmit video directly to our technical support center. This visual information provides the needed detail to diagnose even the most difficult problem. With this reference, our technical support specialist can determine maintenance requirements, needed parts, or suggest other solutions.

For more information, call +86-531-85899920or Email Tech Support – help@hoace.com.