Customer Service

HOACE will provide perfect pre-sale and after-sale service with over 20 years of experience.

Pre-Sales Service:
1. Free Sample Machining Service:
Send us your designed files, we will arrange free sample machining in our factory and make video to show you the process and result, or send samples to you to check the machining quality.

2. Machining Solution Design:
According to customer’s requirements, we can design the unique solution that supports higher manufacturing efficiency and better machining quality for customer.

3. Custom and OEM Service
The divisions and partnerships of HOACE welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for HOACE to customize our existing products for OEM customers.

After-Sales Service:
1. We will supply the Machine with training video and user’s manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)

2. You can come to our CNC machine factory for training.We will offer professional guide. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days (Recommended)

3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It’s better to arrange a translator for both of our engineers during the training period.